Close cooperation with our tenants and other stakeholders is an important element in our sustainability strategy.
The Office Fund conducts an annual tenant satisfaction survey, which provides us with insight into the satisfaction of our tenants and highlights potential improvements. The overall score remained stable at 7.5 in 2014 (2013: 7.5).
Partnerships with tenants
Following the launch of so-called ‘green leases’ in 2013, we continued to incorporate sustainability clauses in lease proposals in 2014. The aim of these leases is to increase and enhance the information exchange between Bouwinvest and its tenants with the aim of improving environmental performance. In 2014, 25% of newly-signed leases included green lease clauses, creating opportunities for future cooperation. The Arthur van Schendelstraat 550 case is a successful example of the value created with this approach.
Property manager engagement
In 2013, we introduced Service Level Agreements. Property managers are assessed each quarter on topics related to administrative management, technical management (including sustainability), commercial management and tenant satisfaction.
Partnerships with local government agencies
Green Business Club
Bouwinvest is one of the founding partners of the Green Business Club for the Beatrixkwartier district in The Hague. The company teamed up with The Hague city council, Post NL, construction company BAM and MN Services to launch this initiative in December 2014. Two of the Office Fund’s top assets, The WTC The Hague and CentreCourt are both located in the city’s Beatrixkwartier district. The aim of this initiative is to improve the sustainability and environmental performance of the area and office buildings in the district, and to breathe new life into the area by making it a lively meeting place for people who live and work in the area.